At Stonevegas Casino, we take your privacy and the security of your personal data seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you use our services at stonevegas.one. Whether you are creating an account, making a deposit, or contacting our support team, your trust in us is paramount. The Stonevegas Casino privacy policy has been drafted in alignment with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR). We are committed to transparent data processing, robust data security, and full respect for your privacy rights under Australian law.
1. Identity of the Data Controller
Stonevegas Casino is operated by a company registered in Curaçao, duly licensed by the Government of Curaçao. As the entity responsible for your personal data, we act as the data controller for all information gathered through the stonevegas.one platform. If you have any questions about how we handle your user data or wish to exercise your privacy rights, you may contact our dedicated Data Protection Officer (DPO) at [email protected]. We are committed to ensuring that every aspect of our data collection and data processing complies with applicable laws and best industry practices.
2. Personal Data We Collect
To deliver a safe, compliant, and enjoyable gaming experience, Stonevegas Casino collects a range of personal information from our users. Below is a comprehensive overview of the categories of user data we may gather:
2.1 Identification Data
- Full name and date of birth
- Nationality and country of residence
- Government-issued ID documents (passport, driver's licence)
- Username and account credentials
2.2 Contact Data
- Email address
- Phone number
- Residential address and postcode
2.3 Financial Data
- Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Transaction history, deposits, and withdrawal records
- Bank account or PayID details where relevant
2.4 Gaming Activity Data
- Game history, bets placed, wins, and losses
- Bonus usage and wagering activity
- Session duration and frequency of play
2.5 Technical Data
- IP address and geolocation data
- Device type, operating system, and browser information
- Log files and clickstream data
2.6 Communication Data
- Records of live chat conversations and email correspondence
- Marketing preferences and consent records
- Survey responses and feedback submitted to us
2.7 Sensitive Data
In certain circumstances — for example, to comply with responsible gambling obligations — Stonevegas Casino may process sensitive personal information such as information about self-exclusion requests or health-related disclosures you voluntarily provide. We handle all sensitive data with the highest level of confidentiality and in strict accordance with the Australian Privacy Principles.
2.8 Data Received from Third Parties
We may also obtain personal data from third-party sources, including payment processors, identity verification agencies, fraud prevention services, and affiliate partners. All such data is handled in accordance with this Stonevegas Casino privacy policy and applicable regulations.
3. How We Collect Your Personal Information
Your personal information is collected through a variety of methods:
- Direct provision: when you register an account, complete KYC verification, make a deposit, or contact support at Stonevegas Casino.
- Automated collection: through cookies, tracking pixels, and similar technologies embedded in our website and mobile applications.
- Third-party sources: from payment providers, identity verification agencies, analytics platforms, and responsible gambling tools.
- Public sources: from publicly accessible registries, social media profiles, or credit reference agencies where permitted by law.
4. Purposes of Data Processing
The Stonevegas Casino team uses your personal data for the following clearly defined purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and securing your player account | Contractual necessity |
| Service Provision | Delivering gaming services, processing transactions, providing customer support | Contractual necessity |
| Legal Compliance (KYC/AML) | Verifying identity, preventing money laundering and fraud, fulfilling regulatory obligations | Legal obligation |
| Data Security | Monitoring for suspicious activity, protecting against unauthorised access | Legitimate interest / Legal obligation |
| Responsible Gambling | Implementing limits, self-exclusion tools, and player protection measures | Legal obligation / Legitimate interest |
| Marketing & Communication | Sending promotional emails, bonus notifications, and personalised offers (with your consent) | Consent |
| Service Improvement | Analysing usage data to improve our platform, game catalogue, and user experience | Legitimate interest |
We will never use your personal information for purposes incompatible with those listed above without first notifying you and, where required, obtaining your consent.
5. Cookies and Cookie Policy
Like most online platforms, Stonevegas Casino uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical insights. Our cookie policy is an integral part of the broader Stonevegas Casino privacy policy.
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you interact with their content. Stonevegas Casino uses both first-party and third-party cookies.
5.2 Types of Cookies We Use
- Essential cookies: Strictly necessary for the website to function — enabling login sessions, cart functionality, and secure navigation. You cannot opt out of these.
- Analytical cookies: Collect aggregated, anonymised data about how visitors interact with our site, helping us identify popular games and improve performance. Examples include Google Analytics cookies.
- Functional cookies: Remember your preferences (language, currency, game settings) to provide a personalised experience across sessions.
- Marketing cookies: Track your browsing behaviour to deliver targeted advertisements and measure campaign effectiveness. These require your explicit consent under our cookie policy.
5.3 Managing Your Cookie Preferences
You can manage or withdraw consent for non-essential cookies at any time through the cookie consent banner on our site or through your browser settings. Please note that disabling certain cookies may affect the functionality of your Stonevegas Casino experience. For more information about our cookie policy and how to control cookies, contact us at [email protected].
6. Sharing Your Personal Data with Third Parties
We respect the confidentiality of your user data and will never sell your personal information to third parties for their own marketing purposes. However, to provide our services and comply with legal requirements, Stonevegas Casino may share your data with the following categories of recipients:
6.1 Payment Providers
Your financial data may be shared with payment processors such as Visa, Mastercard, Skrill, Neteller, Neosurf, Paysafecard, and cryptocurrency payment gateways to facilitate deposits and withdrawals. All payment partners are contractually bound to maintain the data security and confidentiality of your information.
6.2 Regulatory Authorities
We may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or government authorities in Curaçao, Australia, or other relevant jurisdictions. This includes reporting obligations under KYC and AML regulations. Such disclosures are governed by our legal compliance obligations and are conducted with full respect for information security standards.
6.3 Technology and Service Partners
Stonevegas Casino engages third-party technology providers — including game suppliers (such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and others), identity verification services, cybersecurity firms, and analytics platforms — who may access limited personal data strictly to perform services on our behalf. These partners are subject to contractual data protection obligations.
6.4 Affiliate Partners
If you arrived at Stonevegas Casino through an affiliate referral, certain non-sensitive registration data may be shared with that affiliate solely for commission tracking purposes. Affiliates do not receive your full profile or financial information.
7. International Data Transfers
Because Stonevegas Casino operates globally, your personal data may be transferred to and stored on servers located outside Australia — including in Curaçao and within the European Economic Area (EEA). We take all necessary steps to ensure that any international data storage and transfer arrangements meet the requirements of the Australian Privacy Act 1988 and, where applicable, the GDPR. Protective measures include Standard Contractual Clauses (SCCs), adequacy decisions, and binding corporate rules.
8. Data Security Measures
Stonevegas Casino data security is a cornerstone of our operations. We implement a comprehensive suite of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL technology, ensuring your information security at every step.
- Firewall protection: Advanced firewall systems monitor and control incoming and outgoing network traffic to block malicious access attempts.
- Encryption at rest: Sensitive data stored in our databases is encrypted to prevent unauthorised access even in the event of a server breach.
- Access controls: Strict role-based access controls ensure that only authorised Stonevegas Casino personnel can access your personal data, and only to the extent necessary for their duties.
- Regular security audits: Our systems and security protocols are subject to regular internal and third-party audits to identify and address vulnerabilities.
- KYC verification: Mandatory Know Your Customer (KYC) checks before the first withdrawal help prevent identity fraud and protect both the platform and our players.
Despite these robust data security measures, no system is entirely immune to risk. In the unlikely event of a data breach that may affect your privacy rights, we will notify you and the relevant supervisory authority in accordance with our legal obligations.
9. Data Retention Periods
At Stonevegas Casino, we retain your personal data only for as long as is necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Our general data storage approach is as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML/KYC legal obligation |
| Financial transaction records | 7 years | Tax and financial regulation compliance |
| Gaming activity logs | 5 years | Regulatory reporting and dispute resolution |
| Communication records | 3 years | Customer service and dispute management |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal compliance and accountability |
| Cookie and analytics data | Up to 24 months | Analytics and performance improvement |
Once the applicable retention period has expired, your personal information will be securely deleted, anonymised, or archived in accordance with our data protection obligations.
10. Your Privacy Rights
As an Australian player, you have a number of important privacy rights under the Australian Privacy Act 1988 and Australian Privacy Principles. Where the GDPR applies, additional rights may also be available. The Stonevegas Casino privacy policy fully acknowledges and supports the following rights:
10.1 Right of Access
You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days. Submit your request to [email protected].
10.2 Right to Correction
If any of your personal information is inaccurate, incomplete, or out of date, you have the right to request its correction. You can update basic account details directly through your profile page or contact our DPO for more complex corrections.
10.3 Right to Deletion
Subject to our legal retention obligations (such as AML and KYC requirements), you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. This right is sometimes referred to as the "right to be forgotten."
10.4 Right to Restriction of Processing
You may request that we restrict the data processing of your personal information in certain circumstances — for example, if you contest the accuracy of the data or object to processing based on legitimate interest.
10.5 Right to Data Portability
Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
10.6 Right to Object
You have the right to object to data processing carried out on the basis of legitimate interest, including for direct marketing purposes. Once you object to marketing, we will cease processing your user data for that purpose immediately.
10.7 Right to Withdraw Consent
Where our data collection and processing is based on your consent (e.g., for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal. You can update your marketing preferences via your account settings or by emailing [email protected].
11. Responsible Gambling and Data Privacy
At Stonevegas Casino, responsible gambling and data protection go hand in hand. The personal data you provide when using our responsible gambling tools — including deposit limits, bet limits, loss limits, session time limits, cooling-off periods, and self-exclusion — is used exclusively to enforce those protective measures and comply with our regulatory obligations. We will never use this sensitive information for marketing purposes.
Our responsible gambling features include cooling-off periods (24 hours, 48 hours, 7 days, or 30 days) and self-exclusion options (6 months, 1 year, 5 years, or permanent). Data associated with self-exclusion is retained for the duration of the exclusion and for a legally required period thereafter to prevent inadvertent re-registration. Your privacy is protected throughout this process.
12. Children's Privacy
Stonevegas Casino does not knowingly collect personal information from individuals under the age of 18. Our services are intended exclusively for adults. If you believe a minor has provided us with personal data, please contact us immediately at [email protected] so that we can take prompt action to delete the relevant information. This is a fundamental aspect of our commitment to data protection and player welfare.
13. Supervisory Authority — OAIC
If you are an Australian resident and believe that Stonevegas Casino has handled your personal information in a way that does not comply with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so that we have the opportunity to address your concern before you escalate to the OAIC. We take all privacy complaints seriously and will respond within a reasonable timeframe.
14. Data Protection Officer
The Stonevegas Casino Data Protection Officer is responsible for overseeing compliance with this privacy policy, the Australian Privacy Act 1988, and the GDPR where applicable. You can contact our DPO directly:
- Email: [email protected]
- Subject line: Data Protection Enquiry — [Your Account Username]
Our DPO will acknowledge your enquiry within 5 business days and provide a full response within 30 days. For complex requests, we may request an extension of up to an additional 30 days, in which case we will notify you promptly.
15. Changes to This Privacy Policy
The Stonevegas Casino privacy policy may be updated periodically to reflect changes in our practices, technology, legal obligations, or regulatory requirements. When we make material changes, we will notify you by email, by posting a notice on our website, or through an in-platform alert. The date at the bottom of this page will always reflect when the policy was last revised. We encourage you to review this privacy policy regularly to stay informed about how we protect your personal data. Continued use of Stonevegas Casino following the posting of any changes constitutes your acceptance of those changes.
Frequently Asked Questions (FAQ)
What personal data does Stonevegas Casino collect?
Stonevegas Casino collects personal information including identification data (name, date of birth, government ID), contact details (email, phone, address), financial data (payment methods, transaction history), gaming activity (bets, wins, session data), technical data (IP address, device info), and communication records. Our data collection practices are fully aligned with the Australian Privacy Act 1988.
How does Stonevegas Casino protect my personal information?
We employ multiple layers of data security: 256-bit SSL encryption for all data in transit, firewall protection, encryption at rest, role-based access controls, and regular security audits. Stonevegas Casino data protection measures meet international standards and are continuously updated to address emerging threats. Your information security is our priority.
Does Stonevegas Casino use cookies?
Yes. Under our Stonevegas Casino cookie policy, we use essential, analytical, functional, and marketing cookies. Essential cookies are required for the site to function; all others require your consent. You can manage your cookie preferences through our cookie banner or by emailing [email protected]. Full details are in our cookie policy section above.
Can I request deletion of my personal data?
Yes, subject to our legal retention obligations. You may exercise your right to deletion by emailing [email protected]. Please be aware that certain personal data must be retained for periods mandated by AML, KYC, and financial regulatory requirements — even after your account is closed. Outside those legal requirements, Stonevegas Casino will honour your deletion request promptly.
How do I exercise my privacy rights under the Australian Privacy Act?
To exercise your privacy rights — including access, correction, deletion, restriction, portability, and objection — please contact us at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days. If you are unsatisfied with our response, you may escalate your complaint to the OAIC (Office of the Australian Information Commissioner) at www.oaic.gov.au.
Does Stonevegas Casino share my data with third parties?
Stonevegas Casino does not sell your personal data. We share user data only with carefully selected payment providers, game technology partners, identity verification services, regulatory authorities, and affiliate partners — all subject to strict contractual data protection obligations. Your confidentiality is protected at every point of data sharing.
What is the Stonevegas Casino cookie policy?
The Stonevegas Casino cookie policy governs our use of cookies and similar tracking technologies. We use essential cookies (always active), analytical cookies (for performance insights), functional cookies (for personalisation), and marketing cookies (for targeted ads, with your consent). You can withdraw cookie consent at any time by adjusting your browser settings or contacting us. Our cookie policy is fully compliant with applicable Australian and international regulations.
Where is my data stored?
Your personal data may be stored on servers located in Curaçao and potentially within the EEA. All international data storage arrangements comply with the Australian Privacy Act 1988 and, where applicable, the GDPR. Stonevegas Casino ensures that all international data transfers are subject to appropriate safeguards, including Standard Contractual Clauses, to maintain the highest levels of data security and confidentiality.
If you have any further questions about the Stonevegas Casino privacy policy, our approach to data protection, or how we handle your personal information, please do not hesitate to reach out to our team. Your privacy matters to us — and we are here to ensure that your experience at Stonevegas Casino is safe, transparent, and fully compliant with Australian law and international data security standards.